Professionalization and optimization

Professionalisierung und Optimierung des Servicegeschäfts

Professionalization and optimization of the service business as a basis for increase of turnover, value, and customer satisfaction.

Companies that know their service processes are able to optimize them and thereby lay the foundation for:

  • Increase of turnover in the service business
  • Increase of margins in the service business
  • Optimization of services
  • Optimization of service processes
  • Development of new service products
  • Development of new business models

ESI Management


Klaus Riese

Partner and Managing Director at Professionals on Demand GmbH, Darmstadt, Germany Klaus Riese
Previous professional background: Dunlop GmbH, Marketing Partner AG
Business graduate at University Regensburg


Markus Schwarz

Partner and Managing Director at Professionals on Demand GmbH, Darmstadt, Germany
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Previous professional background at SELLBYTEL GmbH
Bachelor of economics at Technical College Nürnberg


Professionalism
on three levels

Professionalism on three levels

The European Service Institute is a brand and merger of:

Fraunhofer IOSB
Fraunhofstraße 1
76131 Karlsruhe

Professionals on Demand GmbH
Robert – Bosch – Straße 7
64293 Darmstadt