Professionalization and optimization

Professionalisierung und Optimierung des Servicegeschäfts

Professionalization and optimization of the service business as a basis for increase of turnover, value, and customer satisfaction.

Companies that know their service processes are able to optimize them and thereby lay the foundation for:

  • Increase of turnover in the service business
  • Increase of margins in the service business
  • Optimization of services
  • Optimization of service processes
  • Development of new service products
  • Development of new business models

ESI Management


Frank Meyrahn

Since 1999: Co-founder and Managing Director at 2hm & Associates GmbH, Mainz, Germany
Frank Meyrahn Previous professional background: Siemens AG, Deutsche Bahn AG
Business graduate at University Mannheim

Please find further information at:
LinkedIn
Xing


Klaus Riese

Partner and Managing Director at Professionals on Demand GmbH, Darmstadt, Germany Klaus Riese
Previous professional background: Dunlop GmbH, Marketing Partner AG
Business graduate at University Regensburg

Please find further information at:
Xing


Markus Schwarz

Partner and Managing Director at Professionals on Demand GmbH, Darmstadt, Germany
fullPage
Previous professional background at SELLBYTEL GmbH
Bachelor of economics at Technical College Nürnberg

Please find further information at:
LinkedIn
Xing


Christian Walka

Since 2009: Partner and Associate at 2hm & Associates GmbH, Mainz, Germany
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Previous professional background: Daimler AG, Marketing Partner AG, infas TTR GmbH
Business graduate at University Würzburg

Please find further information at: LinkedIn
Xing

ESI Team


Melanie John

Project Manager
Melanie John main emphasis: Service Benchmarking
education: Johannes Gutenberg-Universität Mainz, Diplom Soziologin

Please find further information at:
Xing


Dr. Daniel Schwarz

Project Manager
Dr. Daniel Schwarz main emphasis: Service Portfolio Optimization
education: Universität Hohenheim, Diplom Ökonom

Please find further information at:
LinkedIn
Xing


Dr. Markus Mierzwa

Senior Executive Consultant
Dr. Markus Mierzwa main emphasis: Service Excellence Development
education: TU Kaiserslautern, Diplom Wirtschaftsingenieur

Please find further information at:
Xing


William Dickman

Senior Executive Consultant
William Dickman main emphasis: International Service Business
education: Florida Southern College, Bachelor of Science in Business Administration

Please find further information at:
Xing


Professionalism
on three levels

Professionalism on three levels

The European Service Institute is a brand and merger of:

Fraunhofer IOSB
Fraunhofstraße 1
76131 Karlsruhe

2hm & Associates GmbH
Breidenbacherstraße 8 – 10
55116 Mainz

Professionals on Demand GmbH
Robert – Bosch – Straße 7
64293 Darmstadt

European Service Institute

Klaus Riese
Robert Bosch Straße 7
64293 Darmstadt
Germany

Phone:
+49.(0)6151.6082 007

E-Mail:
Klaus.Riese@european-service-institute.eu

Internet:
www.european-service-institute.eu

Contact request